Welcome to the website of JNA Travel ("JNA Travel", "we", "us", or "our").

These Website Terms of Use govern your access to and use of our website, including all content, functionality, pages, applications, booking tools, and services available through the website (collectively referred to as the "Website").

By accessing, browsing, or using this Website, you agree to be bound by these Terms of Use. If you do not agree with these Terms of Use, you must not access or use this Website.

For the avoidance of doubt, these Terms of Use govern your use of the Website only. Travel bookings and travel services supplied by JNA Travel are governed by our separate Booking Terms & Conditions.

1Privacy

Your use of this Website is also governed by our Privacy Policy, which forms part of these Terms of Use.

By using this Website, you consent to the collection, storage, use, and disclosure of your personal information in accordance with our Privacy Policy.

2Australian Consumer Law

Nothing in these Terms of Use excludes, restricts, or modifies any rights, remedies, consumer guarantees, or other protections that cannot be lawfully excluded under the Competition and Consumer Act 2010 (Cth), including the Australian Consumer Law ("ACL").

To the extent that any provision of these Terms is inconsistent with a right available under Australian Consumer Law, the ACL will prevail.

3Acceptable Use

You agree to use this Website lawfully and responsibly.

You must not:

  • Use the Website in breach of any Australian or international law.
  • Upload malicious software, viruses, malware, ransomware, or harmful code.
  • Attempt to gain unauthorised access to our systems.
  • Interfere with the operation or security of the Website.
  • Use automated systems, bots, scraping tools, spiders, crawlers, or data mining technologies without our written consent.
  • Use the Website for fraudulent purposes.
  • Impersonate another person or organisation.
  • Provide false or misleading information.
  • Infringe the intellectual property rights of any person.
  • Upload unlawful, offensive, defamatory, harassing, threatening, discriminatory, or misleading content.

We reserve the right to suspend or terminate access where we reasonably believe these Terms have been breached.

4User Accounts

Where account registration is available, you are responsible for:

  • Maintaining the confidentiality of login credentials;
  • Restricting access to your account;
  • Ensuring information provided is accurate and current.

You are responsible for all activities conducted through your account.

You must notify us immediately if you become aware of any unauthorised access to your account.

5Bookings Made Through the Website

The Website enables customers to enquire about and purchase travel-related products and services.

Any booking made through the Website:

  • Is subject to availability;
  • Is subject to supplier confirmation;
  • Is subject to our Booking Terms & Conditions;
  • May be subject to separate supplier terms and conditions.

A booking request submitted through the Website does not constitute acceptance by JNA Travel.

Acceptance of a booking occurs only when:

  • Payment requirements have been satisfied; and
  • Booking confirmation has been issued to you.

6Pricing

All prices displayed on the Website are:

  • Subject to availability;
  • Subject to change without notice;
  • Subject to supplier confirmation.

Pricing errors may occasionally occur.

Where an obvious pricing error has occurred, JNA Travel reserves the right to:

  • Cancel the affected booking prior to confirmation; or
  • Offer the correct price and allow you to accept or decline.

Nothing in this clause affects any rights you may have under Australian Consumer Law.

7Payments

Payments made through the Website may be processed using third-party payment service providers.

By submitting payment details, you warrant that:

  • You are authorised to use the payment method;
  • The payment information supplied is accurate;
  • Sufficient funds are available.

JNA Travel reserves the right to conduct verification and fraud prevention checks before accepting a booking.

8Fraud Prevention and Verification

To protect customers and prevent fraudulent transactions, JNA Travel may request:

  • Government-issued identification;
  • Passport copies;
  • Verification of billing details;
  • Evidence of card ownership.

Failure to provide requested documentation within a reasonable time may result in booking cancellation and refund to the original payment method.

9Intellectual Property

Unless otherwise stated, all content available on this Website is owned by or licensed to JNA Travel, including:

  • Text
  • Graphics
  • Logos
  • Images
  • Designs
  • Software
  • Layouts
  • Booking systems
  • Videos
  • Databases

All intellectual property rights are reserved.

You may:

  • View Website content;
  • Download content for personal, non-commercial use.

You must not:

  • Reproduce;
  • Publish;
  • Distribute;
  • Modify;
  • Commercialise;
  • Reverse engineer;
  • Create derivative works from Website content without our prior written consent.

10Trademarks

All trademarks, logos, trade names, branding, and business identifiers displayed on the Website remain the property of JNA Travel or their respective owners.

Nothing on the Website grants any licence or right to use these trademarks without prior written permission.

11User Content

Where the Website permits reviews, comments, enquiries, testimonials, or other submissions ("User Content"), you warrant that:

  • You own or control the content submitted;
  • The content does not infringe any third-party rights;
  • The content complies with all applicable laws.

By submitting User Content, you grant JNA Travel a worldwide, perpetual, royalty-free, transferable licence to use, reproduce, modify, publish, and display that content in connection with our business operations.

We reserve the right to remove User Content at our discretion.

12Third-Party Websites

The Website may contain links to third-party websites.

These links are provided for convenience only.

JNA Travel:

  • Does not endorse third-party websites;
  • Has no control over third-party content;
  • Is not responsible for the availability, accuracy, or legality of third-party websites.

You access third-party websites at your own risk.

13Website Availability

We strive to keep the Website available and functional at all times.

However, we do not guarantee:

  • Continuous availability;
  • Error-free operation;
  • Uninterrupted access;
  • Freedom from viruses or harmful code.

The Website may be suspended temporarily for maintenance, upgrades, security updates, or circumstances beyond our control.

14Disclaimer

Information published on this Website is provided for general information purposes only.

While we make reasonable efforts to ensure accuracy, we do not guarantee that Website content is:

  • Complete;
  • Accurate;
  • Current;
  • Suitable for any particular purpose.

Travel information, pricing, supplier content, destination information, and availability may change without notice.

Users should independently verify information before relying upon it.

15Limitation of Liability

To the maximum extent permitted by law, JNA Travel excludes liability for any loss, damage, cost, expense, or claim arising from:

  • Use of the Website;
  • Reliance upon Website content;
  • Website interruptions or outages;
  • Security breaches not caused by our negligence;
  • Third-party websites;
  • Viruses or harmful software beyond our reasonable control.

Nothing in these Terms excludes liability that cannot be excluded under Australian Consumer Law or any other applicable legislation.

Where liability cannot be excluded, our liability is limited to the maximum extent permitted by law.

16Indemnity

You agree to indemnify and hold harmless JNA Travel, its directors, employees, contractors, and agents against any reasonable loss, claim, damage, cost, or liability arising from:

  • Your breach of these Terms;
  • Misuse of the Website;
  • Violation of any law or third-party rights.

This clause applies only to the extent permitted by law.

17Force Majeure

JNA Travel is not responsible for delays or failures in Website performance resulting from events beyond our reasonable control, including:

  • Natural disasters;
  • Power outages;
  • Internet failures;
  • Government actions;
  • Cybersecurity incidents;
  • Telecommunications interruptions;
  • Industrial disputes.

18Changes to the Website

We reserve the right at any time to:

  • Update Website content;
  • Change Website functionality;
  • Suspend or discontinue parts of the Website;
  • Modify these Terms of Use.

Changes become effective upon publication on the Website.

Continued use of the Website after publication constitutes acceptance of the revised Terms.

19Severability

If any provision of these Terms is found to be unlawful, void, or unenforceable, that provision will be severed and the remainder of the Terms will continue in full force and effect.

20Governing Law

These Terms of Use are governed by the laws of Australia.

Any disputes arising from these Terms shall be subject to the non-exclusive jurisdiction of the courts of the applicable Australian State or Territory having jurisdiction.