Booking Terms & Conditions

Booking Terms & Conditions

Terms and Conditions

Welcome to JNA Travel. By accessing, browsing, and using this website or booking services through us, you agree to comply with and be bound by the following Terms and Conditions. These govern your use of our services. If you do not agree, please refrain from using our platform.

1. Definitions

  • "JNA Travel," "we," "us," or "our" refers to JNA Travel and its affiliated companies.
  • "Customer," "you," or "your" refers to any person accessing or using our platform.
  • "Service" refers to any travel-related products or services offered by JNA Travel.

2. General Use of Website

  • Eligibility: You must be 18 years or older to use our services.
  • Accuracy of Information: You agree to provide accurate, current, and complete information during any booking or registration process.
  • Prohibited Activities: You may not use the website for unlawful purposes, including fraud, abuse, or unauthorized access.

3. Booking Terms

  • Accuracy: While we strive for accuracy, JNA Travel cannot guarantee all information is error-free. We reserve the right to correct any errors.
  • Payment: Full payment is required at the time of booking using accepted payment methods.
  • Refunds & Cancellations:
    • Customer Cancellations: Subject to the cancellation policies of service providers (airlines, hotels, etc.).
    • Cancellation Fees: Penalties may apply if cancellations occur outside the provider’s cancellation window.
    • Non-refundable Bookings: Some services may be non-refundable. Please review policies before confirming.
  • Booking Changes:
    • Domestic: $90 AUD per person + airline fee + fare difference.
    • International: $90 AUD per person + airline fee + fare difference.
  • Disputes: JNA Travel reserves the right to investigate and make final decisions based on our Terms and Conditions.

4. Corporate Accounts

  • Corporate Bookings: Businesses may create accounts for group or employee travel.
  • Corporate Terms: Valid business details required; additional terms may apply.
  • Payment Terms: Custom payment plans available upon agreement.
  • Cancellations & Modifications: Follow general policies with potential flexibility.

5. Travel Agents

  • Becoming an Agent: Apply to become an authorized JNA Travel agent.
  • Responsibilities: Agents must follow booking policies and local laws.
  • Commissions: Eligible bookings earn commission; rates and schedules vary.
  • Termination: Agreements may be terminated for policy violations or poor performance.

6. Liability

  • Third-Party Services: JNA Travel is an intermediary and not liable for third-party actions.
  • Limitations: We are not liable for direct, indirect, or consequential damages.
  • Force Majeure: Not responsible for delays due to natural disasters, wars, strikes, or other uncontrollable events.

7. Customer Support & Dispute Resolution

  • Support: Available 24/7 via email at contact@jnatravel.com.au or WhatsApp at +61 476 524 600.
  • Disputes: Governed by Australian Consumer Laws.

8. Intellectual Property

  • Ownership: All content, logos, and trademarks are owned by JNA Travel.
  • Restrictions: No copying, distribution, or modification without written permission.

9. Data Privacy

  • Collection: Personal data is collected to provide services.
  • Use: Data usage follows our Privacy Policy.
  • Security: Reasonable measures are taken, but absolute security is not guaranteed.

10. Changes to Terms

JNA Travel reserves the right to amend these Terms and Conditions at any time. Updates will be posted on the website and take effect immediately.

11. Contact Information

  • Email: contact@jnatravel.com.au
  • Phone: +61 476 524 600
  • Address: PO Box 356, Toowoomba QLD 4350, Australia